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SHIPPING, POLICIES & PRIVACY

SHIPPING POLICY

At Rising Dragon Labs, we strive to ensure your order is delivered as quickly and efficiently as possible. All of our products are fulfilled through trusted partners, allowing us to offer a seamless experience.

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  • Processing Time: Orders are typically processed within 2-7 business days.

  • Shipping Time: Delivery times vary based on your location and the supplier’s location. Estimated shipping times will be provided at checkout.

  • Tracking Information: Once your order is shipped, you will receive a tracking number to monitor your shipment.

RETURN & EXCHANGE POLICY

  • We work with trusted partners to provide high-quality products, but we understand that issues may occasionally arise.

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  • Damaged, Defective, or Incorrect Items:

  • If you receive an item that is damaged, defective, or incorrect:

  1. Please contact us within 14 days of receiving your order at [Your Email Address].

  2. Include your order number, a description of the issue, and clear photos of the item.

  3. We will work with our fulfillment partners to resolve the issue by offering a replacement or refund.
     

  • Non-Returnable Items:

  • Due to the customized nature of our products, items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

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  • Refund Eligibility:

  • Refunds are issued only for damaged or defective items and incorrect orders. Refunds cannot be issued for buyer’s remorse or incorrect size/color selections.

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  • How to Request a Return or Refund:

  • Contact us via [Your Email Address] with your order details and supporting documentation (e.g., photos of the product).

  • After verification, we will guide you through the return or refund process based on our partner's policies.

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  • Additional Notes

  • Order Changes or Cancellations: As all orders are processed through trusted partners, changes or cancellations may not be possible once an order has been submitted. Please double-check your selections before placing your order.

  • Shipping Delays: Delivery times are estimates and may be subject to delays due to customs or other unforeseen circumstances.

PRIVACY POLICY

Effective Date: 1/1/2025

Rising Dragon Labs is committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.
 

1. Information We Collect

  • Personal Information: When you place an order or register on our site, we may collect your name, email address, phone number, billing and shipping addresses, and payment details.

  • Non-Personal Information: We may also collect data such as your IP address, browser type, and browsing behavior on our website through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and services.

  • Send you marketing emails (with your consent).

3. Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except as necessary to:

  • Process payments through secure payment gateways.

  • Fulfill orders via our partners.

  • Comply with legal obligations or protect our rights.

4. Cookies and Tracking

Our website uses cookies to:

  • Enhance user experience and functionality.

  • Analyze site traffic and improve performance.

  • Provide tailored advertisements through third-party platforms like Google or Facebook.

You can disable cookies in your browser settings, but this may affect your browsing experience.

5. Data Security

We implement industry-standard measures to protect your personal information, including secure servers, encrypted transactions, and restricted access to sensitive data.

6. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.

  • Request correction or deletion of your data.

  • Opt out of marketing emails by clicking the unsubscribe link in any email.

To exercise these rights, contact us at [Your Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

8. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us:

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